Edit your etcasterisksip.conf file and at the end add the following lines.Its designed to be of wide appeal to all Asterisk users - so only the last section is specific to OrderlyQ.There is a FREE TRIAL of OrderlyQ now available for Asterisk users - please contact us for further details, or Try It Now by calling 44 333 5432 101.Asterisk has three different methods for adding agents to your queue, and you need to choose which you are going to try first before proceeding.
You will need OrderlyStats to do Hot-Desking if you are using the Phones method of call distribution. In this model, Asterisk calls extensions in your dialplan, which are then routed to your agents phones. This allows your agents to log in and out of different phones, so is ideal if two agents need to share the same phone, or if your agents move desks (hotdesking). OrderlyStats can also make Hot-Desking easier when used with Local Channels. You can switch to the Extensions method by clicking on the link above. You can always move to a different distribution system later if you need to, and OrderlyStats can help you with simple hot-desking. These include a precomplied Asterisk as well as an operating system for your hardware. Though there may be pre-compiled Asterisk packages available, we find its best to compile Asterisk from source, as this tends to give the best performance in our experience. This tutorial is tested on 1.2.x, 1.4.x, 1.6.x, 1.8.x, 11.x and 13.x. You probably only need the basic Asterisk package, but the Addons and Sounds packages are also common choices. If youre running Debian, you can get the prerequisites automatically by installing the build dependencies for the Debian Asterisk package. Debian users can do this easily with apt-get install ntpdate. Youll also need OrderlyStats to follow the screen shots in the tutorial, and perform one-click Agent log in and log out. You can either download and install it yourself, or sign up for the Managed Service. Asterisk does come with its own set of default prompts you can use for this purpse, so you can skip this section. In this tutorial well be using Sox to help us with Music On Hold. Asterisk does come with its own set of music on hold you can use for this purpse, so you can skip this section. Lame is an MP3 encoderdecoder which we can use for conversion. Asterisk Example Free SIP SoftwareIn this tutorial were going to use three - but dont worry - instead of buying hardware phones, were going to use free SIP software phones instead, running on another computer on the local network. You can use the FREE versions of all these phones to complete the tutorial. We also use MicroSIP and Vop Nano if we need even more phones.
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